JINHEXI / Customer care
Shipping & Returns
Last updated: 19 August 2026
Shipping
Where we ship
We ship worldwide, with a focus on the United States, United Kingdom, and European Union. For destinations we cannot reach, we will contact you directly to arrange an alternative.
Delivery times
- United States & Canada: 5–12 business days with tracking.
- United Kingdom & EU: 6–14 business days with tracking.
- Rest of the world: 10–20 business days, depending on destination.
Please note that orders placed during sales or peak periods may take a few extra days. A tracking number will be provided once your order is dispatched.
Shipping costs
We offer complimentary shipping on all orders. Any customs duties or import taxes charged by your local authority are the responsibility of the recipient and are calculated at delivery.
Order processing
Orders are typically processed and dispatched within 1–2 business days. You will receive a confirmation email once your order has shipped.
Returns
30-day returns
We want you to love your JINHEXI piece. If you are not completely satisfied, you may return unworn, unwashed items in their original condition with tags attached within 30 days of delivery for a refund or exchange.
How to start a return
- Contact us via email or WhatsApp with your order number and reason for return.
- We will provide a return address and any instructions you need.
- Ship the item back in its original packaging. We recommend using a trackable service.
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days. Original shipping costs are non-refundable. If the item is damaged, defective, or incorrect, we will cover the return shipping and issue a full refund.
Exchanges
If you would like a different size or colour, the fastest option is to return the original item and place a new order. This avoids delays and ensures the replacement is in stock.
Non-returnable items
- Items worn, washed, or altered after delivery.
- Items without their original tags or packaging.
- Gift cards and final-sale items, where clearly stated at purchase.
Damaged or incorrect items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with a photo of the item. We will arrange a replacement or full refund, including any shipping costs, as quickly as possible.
Care note
Cashmere is a natural fibre that should be hand-washed in cold water with a mild wool detergent and dried flat. Proper care keeps your piece soft and beautiful for years. See our Journal for full care guides.